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Factors determining shopping and selection of retail store outlets, A study

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  • Nigel Barreto,
  • Cedric Silveira
Nigel Barreto
Don Bosco College Panjim Goa
Cedric Silveira
Don Bosco College Panjim Goa
Published in : International Journal of Scientific Research and Management (IJSRM)

Published 2023-09-01

Keywords

  • Retail,
  • Store Digitization ,
  • brand Loyalty ,
  • Discount and Assortments

Copyright (c) 2023 Nigel Barreto, Dr Cedric Silveira

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Retail business is in the limelight nowadays. Not only are their margins getting bigger but also are the sizes of the outlets. To intrude into the retail industry a questionnaire was designed wherein the following questions were asked. First of all the factors that drive customers to shop at certain and particular stores over others in the retail industry of Goa were looked into. Secondly, if there was any correlation between store digitization and consumer buying satisfaction. Thirdly, if there was any correlation between consumer buying behavior and brand loyalty.  And lastly if there was any correlation between retail discount and consumer footfall. The findings were as follows: nearness to the residence was ranked number 1, followed by quality of the product, assortment of merchandise, ambience, discounts given and knowledgeable staff in the store. A low level of correlation existed between digitalization and consumer buying satisfaction, a high level of correlation existed between consumer buying behavior and brand loyalty and a high correlation existed between retail discount and store reputation.

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