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Understanding Turnover Intention: Exploring the Influence of Job Security, Perceived Organizational Support, and Job Satisfaction as a Mediator

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  • Diana Nafishah Putri,
  • Fatmah Bagis,
  • Naelati Tubastuvi,
  • Hengky Widhiandono
Diana Nafishah Putri
Faculty of Economics and Business & University of Muhammadiyah Purwokerto
Fatmah Bagis
Faculty of Economic and Business, Muhammadiyah Purwokerto, Indonesia
Naelati Tubastuvi
Faculty of Economic and Business, Universitas Muhammadiyah Purwokerto, Indonesia
Hengky Widhiandono
Faculty of Economic and Business, Universitas Muhammadiyah Purwokerto, Indonesia
Published in : International Journal of Scientific Research and Management (IJSRM) , Vol. 11 No. 12 (2023)

Submission to VIJ 2023-12-22

Keywords

  • Hospitality, Job Satisfaction, Job Security, Perceived Organizational Support, Turnover Intention

Copyright (c) 2023 Diana Nafishah Putri, Fatmah Bagis, Naelati Tubastuvi, Hengky Widhiandono

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study aims to examine the effect of independent variables, such as job security and perceived organizational support on the dependent variable, such as turnover intention and job satisfaction as mediation. This study uses a quantitative research design. Distributing questionnaires to employees of 4-star hotels in purwokerto. With a research duration of september-october 2023. The population in this study amounted to 276 employees. The sampling technique used in this study is the quota sampling method according to the proportion of each hotel. calculated using the slovin formula resulted in 176 respondents. the method used to analyze the data is to use smartpls 3.0. In this study, all instruments are valid and reliable. the results showed that job security has no effect on turnover intention. perceived organizational support has no effect on turnover intention. job satisfaction has no effect on turnover intention. job security has a positive and significant effect on job satisfaction. perceived organizational support has a positive and significant effect on job satisfaction. and job satisfaction does not mediate the relationship between job security and perceived organizational support on turnover intention. Job security is able to have a positive and significant influence on employee job satisfaction in 4-star hotels in purwokerto. in addition, organizational support perceived by employees at 4-star hotels in purwokerto can have a significant effect on job satisfaction. however, job satisfaction is not able to mediate the effect of job security and perceived organizational support on employee turnover intention.

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